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Enrolment: Places are only secured when payment is made in full.


Allocation: Places on courses and events are limited so allocation will be made on a first-come basis.


Confirmation: We will send you confirmation of your booking on receipt of your course fee. Any pre-course/event information will usually be sent by email in advance, including information on anything that you may need to bring. 


Location: Unless otherwise stated, all courses are based at Assembly Arts, Assembly Rooms, King Street, Lancaster LA1 1JN


Regulatory Requirements: You must comply with all rules and regulations issued by us and please pay particular attention to any requirements relating to dress or the wearing of protective equipment.


Cancellation or changes by you: You do not have a statutory right to cancel any course because the course is a leisure activity to be attended between specific dates and accordingly falls within the exclusion provided by Regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) regulations SI 2013/3134. As such by booking and paying for your course you agree to attend on the day or days specified. If you cancel your place on a course or event more than 4 weeks prior to the course you will be refunded 75% of your fee. If you cancel a place less than 4 weeks before the course date no part of the fee will be refunded (this includes any instalments or partial payments towards the cancelled course). All cancellations must be made in writing or via email.


Cancellation by us: We reserve the right to cancel a course or event for whatever reason. In this event you will be advised of vacancies or alternative dates. If you do not wish to book on an alternative date repayment will be made in full.


Transfers: If you would like to transfer to a different course or date then we may be able to accommodate you, subject to availability and so long as the request is made no less than 4 weeks before the course is due to start. Important: Within 4 weeks of the course start date, Sarah Galloway will only offer students a transfer to another course in exceptional circumstances* and only if the place can be re-sold to another student. A £20 administrative fee will be charged (per person per place) for ALL transfers. The course should be of the same or higher value. If the replacement course fee is lower and we have resold their original place then the difference will be refunded. If the replacement course(s) is of a higher value then the difference is payable.  Course places may be passed on to another person(s) by the booked attendee(s). In this instance we would ask that you inform us of the change of attendee (name and contact) and no transfer fee will be incurred. An example might be if a person is unable to attend and they pass on or resell the course place to a family member or friend. What constitutes ‘exceptional circumstances’ is entirely at our discretion but can include unexpected illness, accident, injuries, bereavement and travel disruption. Please get in contact if you have any queries 07957 384 225 or email


Copyright: All courses are the intellectual property of the artist Sarah Galloway and other tutors where appropriate and no part of the course may be copied or reproduced.


Course Information: Please pay particular attention to the details and information provided about each course prior to booking. If you have a disability/additional support needs please contact us before booking as aspects of some courses may be unsuitable due to the nature of the location. Please ensure that you provide us with full details of any specific requirements that you may have and again we will endeavour to accommodate you.


Participation: You are required to participate and remain with the tutored group at all times.  If you are on a course where outdoor activities take place you must join the group and cannot opt out and stay in the studio/or opt to stay outdoors when the group returns to the studio.


Teachers: Where applicable we will endeavour to supply the teacher advertised for any course but reserve the right to change the teacher, timing or content of any course due to the unavailability of any teacher for any course at any time.


Postage: Due to some of the processes involved on the courses it may not be possible for students to take work home at the end of the course. Work may be collected at a later time or alternatively, we can package and post work to the provided address for a fee (varies according to course or number/weight of glass pieces).


Class Size: Class sizes are kept to a minimum and vary according to individual courses.


Cancellation Insurance: We strongly advise students to arrange course cancellation insurance to cover unforeseen events such as illness, unfavourable weather, or the cancellation of a course by us and for which travel and accommodation costs have been incurred. Insurance is particularly important during the winter months when the likelihood of unfavourable weather and associated travel disruption is higher. Non-UK residents are advised to contact their local insurance broker or issuer to apply for cover with regards to VISA application in addition to the recommended cover options above.


Attendance: In order to minimise possible disruption your attendance at a course should be punctual at all times.


Minimum Age: Unfortunately we are not able to accept enrolments for anyone under 18 years of age unless accompanied by an adult.

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